Cloud Call Center Software & Business Phone System | Aircall

Omnichannel Customer Service
How The Cookware Company leveraged a multi-channel experience to build a customer centric Support centre.

Tuesday 8th of June | 4:00pm CET (5:00pm GMT)

Most businesses believe that investing in a unified communications platform can provide good customer journey. In reality, many human & technical factors prevent companies from truly leveraging omni-channel communication.

Join this webinar to see how leading companies like The Cookware Company leverage an omnichannel communication approach. Learn how Premium Plus can help you leverage tools such as Aircall and Zendesk to help customers seamlessly transition from one tool to another & provide an effortless Customer Experience.

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Our Speakers

Charlotte Passemard

(Director of Success, Aircall)

Charlotte successfully scaled Customer Success at Aircall from an early-stage startup to a 300+ employee company.

Ludovic Leleu

(Customer Support Manager, The Cookware Company)

Ludovic Leleu leads a team insures best Customer Support while respecting the company's values, ethos & brand image.

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Markus Schiemann

(Solution Consultant, Premium Plus)

Markus helps companies expand in the German and Dutch speaking markets through marketing, sales, and product development activities.

You'll Learn:

Where the omnichannel dream falls flat for most businesses,

How you can address data challenges, through every channel that you interact with customers,

How to achieve omnichannel success and the best solutions to drive long-term customer value.

It's time to put Customer Experience first.

Join Aircall, Premium Plus & The Cookware Company to learn how you can do it better.