Take the eCommerce Readiness Quiz now


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We surveyed 750 online shoppers who recently sought customer service in the hopes of helping eCommerce brands:

  • Understand the expectations of today's shoppers
  • Confirm key differences between channels
  • Specify their criteria for "good" experiences
  • Realize the full business impact of customer service
Read on to see how your customer service strategies align with modern shoppers.

Aircall + Gorgias: Your Holiday CS Dream Team

The first cloud-based phone system integrated with major eCommerce platforms and a helpdesk specifically designed for online retailers know that customer support for online businesses is no joke.

Aircall and Gorgias provide our shared eCommerce customers with the tools and support they need to crush the holiday season and keep operations running smoothly the rest of the year. 

Learn more about how we work better together with our seamless phone-to-helpdesk integration.