What's the correlation between Customer Experience and Customer Happiness?

Does a good customer experience equal customer happiness (or is it just a myth)?

Join CX and Customer Operations professionals from Monday.com, Aircall, Intercom, and more as we discuss the correlation between customer experience and customer happiness.

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We cover

  • The factors that influence customer happiness and how we can ensure these are being met
  • The role of CX, Product, Marketing, Employee Experience in creating customer happiness
  • The best ways to set customer happiness targets and quantify its commercial value
  • The tools and frameworks that are commonly used to measure customer happiness



Speakers

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Dave Leiboff

Director of CSM
Aircall

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Nabila Smith

Nabila Smith

CX Team Lead
Monday.com

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Sachee Perera

Sachee Perera

COO
CorePlan

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Nat Felix

Nat Felix

Customer Success Manager
Intercom

Learn more about customer experience and how it influences customer happiness