Webinar On-demand

What's the correlation between Customer Experience and Customer Happiness?

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Does a good customer experience equal customer happiness (or is it just a myth)?

Join CX and Customer Operations professionals from Monday.com, Aircall, Intercom, and more as we discuss the correlation between customer experience and customer happiness.

We cover

The factors that influence customer happiness and how we can ensure these are being met
The role of CX, Product, Marketing, Employee Experience in creating customer happiness
The best ways to set customer happiness targets and quantify its commercial value
The tools and frameworks that are commonly used to measure customer happiness