How can a great customer experience drive growth in a business?
As your company scales, your customers’ voice matters more than ever. In 2022, customer expectations and experiences continue to be key determinants of company growth, with consistent preferences for self-service, personalisation, and real-time resolutions.
Watch the roundtable discussion with Phil McHugh, Hubspot's Director of Customer Success EMEA and Madelyn Deprey, Aircall’s Senior Director of Customer Success, who will be leading the discussion on how they delight customers through outstanding customer care at scale.
You'll hear from our Customer Success leaders about:
- How customers and their expectations of what a delightful experience has changed
- How they're assisting Customers and Support teams to improve customer experience.
- What they're doing to improve the customer journey throughout the Sales cycle.
- How organisations can start with small changes & evolve their customer-first strategies.
- BONUS: We'll also have a live panel Q&A so you can get your questions answered by HubSpot's and Aircall's Customer Success Leaders.
Panel
Phil McHugh
Director, Customer Success @HubSpot
Madelyn DePrey
Senior Director of Customer Success @Aircall
Fergal Campbell
Principal Customer Success Manager, Strategic Accounts @HubSpot
