Does NPS equal customer happiness?

About the Webinar

Keeping customers happy isn't a new concept but there are definitely different ways to define happiness. During this webinar, we'll take a look at two main satisfaction surveys and ask our panelists what they do with the data and if it has a direct correlation to customer happiness.

Join our customer success panelists from Aircall, Alyce, and SkyVerge as we come together to share their company's strategies on bringing satisfaction to the customer. Stick around for our 45-minute guided discussion before wrapping up with 15 minutes of an audience Q&A session.

Speaker

Dale Dupree

Dan Dupree

Founder and CSO
The Sales Rebellion
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Key Topics

  • When to use Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
  • Defining customer happiness
  • How to use NPS results
  • What other initiatives can you implement to gauge customer happiness?

Title

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  • Lorem ipsum dolor sit amet
  • Lorem ipsum dolor sit amet
  • Lorem ipsum dolor sit amet

Key Topics

  • When to use Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
  • Defining customer happiness
  • How to use NPS results
  • What other initiatives can you implement to gauge customer happiness?

Speakers

Martin Kõiva

Martin Kõiva

CEO and Founder
Klaus

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Agathe Sowinski

Agathe Sowinski

Senior Project Manager, Customer Experience & Insight
Aircall

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Ethan Walfish

Ethan Walfish

Director of Customer Support
Alyce

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Ian Misner

Ian Misner

Head of Support
Go Daddy

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Discover strategies on bringing satisfaction to the customer