About the Webinar
Keeping customers happy isn't a new concept but there are definitely different ways to define happiness. During this webinar, we'll take a look at two main satisfaction surveys and ask our panelists what they do with the data and if it has a direct correlation to customer happiness.
Join our customer success panelists from Aircall, Alyce, and SkyVerge as we come together to share their company's strategies on bringing satisfaction to the customer. Stick around for our 45-minute guided discussion before wrapping up with 15 minutes of an audience Q&A session.
Key Topics
- When to use Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
- Defining customer happiness
- How to use NPS results
- What other initiatives can you implement to gauge customer happiness?
Speakers
Martin Kõiva
CEO and Founder
Klaus
Agathe Sowinski
Senior Project Manager, Customer Experience & Insight
Aircall
Ethan Walfish
Director of Customer Support
Alyce
Ian Misner
Head of Support
Go Daddy