How to Build an Omnichannel Customer Support Strategy

About the Webinar

According to HubSpot, 93% of consumers are more likely to be repeat customers at companies with excellent customer service.

During this webinar, we'll explore the different types of support channels and how to determine which ones will be helpful to your goals for customer satisfaction. [Hint: It's different for every company]

Join our panelists from Aircall, Front, Kustomer, and Textline as we come together to share their thoughts on omnichannel support strategies.

Speaker

Dale Dupree

Dan Dupree

Founder and CSO
The Sales Rebellion
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Key Topics

  • When to use Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
  • Defining customer happiness
  • How to use NPS results
  • What other initiatives can you implement to gauge customer happiness?

Title

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You'll learn

  • Omnichannel vs. Multichannel
  • How to review your current strategy
  • The benefits of true omnichannel support
  • Tools for agents to be successful

Speakers

Autumn Carter

Autumn Carter

Manager, Technology Partnerships
Aircall

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Erica Lubitz

Erica Lubitz

Lead Solutions Engineer
Front

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John Merse

John Merse

Director of Product
Kustomer

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AJ Chan

AJ Chan

COO
Textline

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Discover omnichannel support strategies