About the Webinar
According to HubSpot, 93% of consumers are more likely to be repeat customers at companies with excellent customer service.
During this webinar, we'll explore the different types of support channels and how to determine which ones will be helpful to your goals for customer satisfaction. [Hint: It's different for every company]
Join our panelists from Aircall, Front, Kustomer, and Textline as we come together to share their thoughts on omnichannel support strategies.
You'll learn
- Omnichannel vs. Multichannel
- How to review your current strategy
- The benefits of true omnichannel support
- Tools for agents to be successful
Speakers
Autumn Carter
Manager, Technology Partnerships
Aircall
Erica Lubitz
Lead Solutions Engineer
Front
John Merse
Director of Product
Kustomer
AJ Chan
COO
Textline