What you'll find:

In this template, Aircall maps out the road to assessing and developing the multiple skill sets of your support team. In a climate where business and team leaders are busier than ever, this template makes support team development hassle-free.

Making Support Coaching Work Today

The challenge for team leaders is to ensure their management processes are at the right level to bring out agent skills, maximize agent performance, and drive the collective results of the business.

Further, support team development isn’t just a performance-related opportunity for business and team leaders—but one to drive confidence and purpose on an individual level. This support development template ensures these are not mutually exclusive, with practical advice for leaders, including:

• Where to start in assessing your support agents’ performance
• The skills support agents need to drive customer satisfaction
• The recommended timeline for assessing performance and setting ambitious benchmarks 

This template helps make this fundamental part of scaling your support team hassle-free. Download your copy today!