On-demand Webinar
Boosting Team Morale for Superior Customer Service
With practical examples and best practices from CS experts.
Tuesday, March 7, 2023 @ 2 PM GMT / 3 PM CET
About the Webinar
51% of support leaders say team morale is low, and 42% say this decreased morale has negatively impacted team performance, according to Intercom's 2023 Customer Service Trends Report.
These trends have been affected by a number of reasons, from headcount reductions to the backdrop of ongoing economic uncertainty, Support reps have been stretched thin.
To keep Customer Support teams happy and engaged, support team leaders need to take urgent actions to address these issues.
This is why Intercom and Aircall have partnered to gather Support leaders on a round-table discussion to share strategies on how to improve team morale and enhance support team performance. This event will be hosted by Liam Geraghty of Intercom, featuring Madelyn Deprey, Senior Director of Customer Success at Aircall, and Natasha Ratanshi-Stein, CEO and Founder of Surfboard.
You will learn from our experts:
- The factors causing decreased morale and how they impact support teams
- Best practices to keep Support teams engaged during challenging times
- Strategies to improve team morale and hence, team performance
- How they leverage technology to boost team morale and deliver superior customer service
